I take great pride in making sure each piece is created and delivered with care. Here’s everything you need to know about refunds, returns, and what to do if something goes wrong with your order.
Change of Mind
As most of my artwork is made-to-order, personalised, or original, I do not accept refunds or returns for change of mind.
However, if there’s ever an issue or you’re not satisfied, please reach out – I’ll do my best to find a solution.
Damaged or Faulty Items
If your order arrives damaged, defective, or doesn’t match the description, please let me know within 7 days of delivery. I may ask for photos to assess the issue.
Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if the item:
- Is faulty or damaged
- Is significantly different from the description or sample
- Doesn’t do what it’s supposed to do
I’ll work with you to resolve the issue quickly and fairly.
Digital Products
Due to the nature of digital items, I do not offer refunds once the poster has been sent unless:
- There was an error in delivery (e.g you received the wrong poster)
If this happens, please contact me and I’ll make it right.
Custom Commissions
All custom artwork includes a non-refundable deposit. If:
- You cancel before I start – I can refund the balance (minus the deposit)
- You cancel after work has started – I may offer a partial refund depending on how far along the piece is
- I cancel the project for any reason – I’ll refund all amounts paid, including the deposit.
How to Request a Refund or Replacement
If something isn’t right, contact me within 7 days of receiving your order here: Contact. Please include your order number, and a brief description of the issue (photos if applicable).
Shipping Costs
- If a return is required due to damage or error on my part, I’ll cover return shipping or replacement shipping.
- For other situations, return shipping is your responsibility.
Processing Time
Approved refunds will be processed within 5-7 business days and returned to your original payment method.
Thanks for your understanding and support – your satisfaction matters to me, and I’ll always do my best to help if something goes wrong.